Is Your Fitness Business Responding to Negative Customer Reviews in the Best Way?
In our increasingly social world, today’s consumers wield more power than ever before. One of the most significant ways they wield that power? Through online reviews. In fact, according to a BrightLocal survey, 85 percent of consumers trust online reviews as much as personal recommendations, 73 percent of consumers are more likely to support businesses with positive reviews, and 49 percent of consumers require at least a four-star rating before choosing where to spend their hard-earned dollars. Read more
