Last Updated: September 22, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the Accuro platform, mobile applications, websites, software, hardware, hardware integrations, and related products and services (collectively, the “Services”) provided by NCI Technology, Inc. d/b/a Accuro (“Accuro,” “we,” “our,” or “us”).
By creating an account, purchasing or subscribing to the Services, participating in a free trial, accessing our software, purchasing or using Accuro hardware, or otherwise using any portion of the Services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a business, fitness studio, gym, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you may not use the Services.
You must be at least 18 years of age and legally capable of entering into a binding agreement to use or purchase the Services.
If you use the Services on behalf of a business or organization, you represent and warrant that you have authority to accept these Terms on its behalf.
Accuro provides fitness technology products and services that may include:
Specific features available to you may depend upon your subscription, hardware, account configuration, or other factors.
Accuro may modify, improve, add, replace, or discontinue features as the platform evolves.
You agree to provide accurate, complete, and current information when creating and maintaining your Accuro account.
You are responsible for:
You may not provide access to the Services to unauthorized third parties or share account credentials outside your organization except as expressly permitted by Accuro.
Certain Accuro Services are provided on a recurring subscription basis.
Subscription pricing and billing frequency will be disclosed at the time of purchase, enrollment, or execution of a separate agreement.
Unless otherwise agreed to in writing:
Your subscription will continue until canceled in accordance with these Terms.
Unless otherwise stated in a separate written agreement, Accuro subscriptions automatically renew at the end of each applicable billing period.
By subscribing to Accuro, you authorize us to automatically charge the payment method on file for each renewal until your subscription is canceled in accordance with these Terms.
Eligible studios may receive a thirty (30) day free trial of the Accuro Services.
The trial period begins on the trial activation date established by Accuro.
The free trial is intended to allow a studio to evaluate Accuro's software, member experience, hardware, and related Services before beginning a paid subscription.
Cancellation During the Free Trial
If you decide not to continue with Accuro following the trial, you must notify Accuro of your decision on or before the final day of the 30-day trial period.
Notice should be submitted in writing to: support@accurofit.com
A studio that properly cancels during its initial 30-day free trial will not be subject to the standard 30-day cancellation notice requirement described in Section 9 for that initial cancellation.
If you do not cancel on or before the end of the trial period, your paid subscription may begin according to the pricing, billing date, and subscription terms agreed to when you enrolled.
Once your paid subscription begins, the standard cancellation and account hold provisions contained in these Terms apply.
Studios participating in an eligible 30-day free trial may purchase or receive hardware for use with the Accuro Services, including ANT+ receivers and heart rate monitors (“Hardware”).
If you decide not to continue with Accuro after the 30-day free trial, eligible Hardware purchased directly from Accuro as part of the trial may be returned for a full refund of the applicable Hardware purchase price, subject to the conditions below.
Hardware Return Requirements
To qualify for a full Hardware refund:
Inspection and Refund
Hardware refunds are not issued until the returned Hardware has been physically received and inspected by Accuro.
Upon receipt, Accuro will review the Hardware for damage, missing components, excessive wear, alteration, or other conditions that could affect its functionality or ability to be reused.
If the returned Hardware is determined to be in acceptable condition, Accuro will issue a refund for the eligible Hardware purchase price.
Accuro reserves the right to reduce or deny a Hardware refund if equipment:
Approved refunds will generally be issued to the original payment method where reasonably possible.
Shipping charges, expedited shipping charges, customization fees, installation fees, private-label fees, tooling fees, and other non-Hardware charges are non-refundable unless otherwise agreed to by Accuro in writing.
Unless otherwise agreed in writing, payment for Hardware is required prior to shipment.
Certain custom or private-label Hardware may be subject to additional requirements, including minimum order quantities, tooling fees, customization fees, packaging requirements, or inventory commitments.
Pricing, minimum quantities, customization options, and associated fees may change and will be communicated at the time of purchase.
Custom, personalized, or private-label Hardware may not be eligible for return or refund except where required by law or expressly agreed to by Accuro in writing.
Except for an eligible cancellation made during the initial 30-day free trial under Section 6, Accuro subscriptions require a minimum of thirty (30) days' written notice for cancellation or an account hold.
Notice must be submitted by emailing: support@accurofit.com
The 30-day notice period begins on the date Accuro receives your written request.
By subscribing to Accuro, you acknowledge and agree that:
Cancellation Example
If your normal monthly billing date is the 15th and Accuro receives your cancellation request on the 1st, your scheduled payment on the 15th falls within the required 30-day notice period and will therefore still be processed.
You will then continue to have access to Accuro for the full billing period covered by that payment. Your subscription will terminate at the conclusion of that paid period.
Account Holds
Requests to place an account on hold are subject to the same 30-day written notice requirement unless Accuro agrees otherwise in writing.
Any scheduled payment occurring within the 30-day notice period will still be processed, and access will continue for the billing period covered by that payment before the hold takes effect.
The duration, pricing, availability, and conditions of an account hold may be determined by Accuro and communicated to you at the time the hold is approved.
Except for eligible Hardware returns made under the 30-day free trial policy or where otherwise required by law or agreed to in writing:
If Accuro is unable to process a scheduled payment, we may:
You remain responsible for valid unpaid balances incurred under your subscription.
If you believe you have been charged incorrectly, we encourage you to contact Accuro at support@accurofit.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Initiating a chargeback does not, by itself, constitute cancellation of your subscription and does not eliminate payment obligations properly incurred under these Terms.
To the extent permitted by applicable law, Accuro reserves the right to recover reasonable costs incurred as a result of fraudulent or improper payment disputes.
You agree not to:
Violation of this section may result in suspension or termination of access.
Accuro may integrate or communicate with third-party products and services, which may include fitness management platforms, payment processors, health platforms, wearable devices, and other technologies.
Examples may include:
Third-party services are controlled by their respective providers and may be subject to separate terms, privacy policies, availability, and functionality.
Accuro does not control and is not responsible for outages, changes, inaccuracies, discontinuation, or other failures caused by third-party services.
Certain Accuro functionality may require access to device features or permissions, including:
You may be able to manage these permissions through your device settings.
Disabling certain permissions may prevent some Accuro features from functioning properly.
Our collection and use of personal information is governed by our Privacy Policy.
Accuro provides technology designed to assist users, fitness professionals, gyms, and studios with fitness tracking, engagement, performance information, and related fitness experiences.
Accuro does not provide medical advice, diagnosis, or treatment.
Heart rate information, calorie estimates, fitness scores, performance metrics, automated insights, recommendations, and other information provided through Accuro are intended for general fitness and informational purposes only.
Such information should not be used as a substitute for professional medical advice.
Users should consult an appropriate healthcare professional before beginning or substantially modifying an exercise program, particularly if they have a medical condition or concerns regarding exercise.
Users participate in physical activity at their own risk.
Certain Accuro features may use automated systems, algorithms, artificial intelligence, or other technologies to analyze workout information and provide scores, summaries, trends, insights, recommendations, or other fitness-related information.
These outputs are intended for informational and fitness engagement purposes only.
Automated or AI-generated information:
Users and fitness professionals remain responsible for determining whether a workout, recommendation, or activity is appropriate for an individual.
You retain ownership of information you or your authorized users submit to the Services, subject to the rights necessary for Accuro to operate the Services.
By using Accuro, you grant Accuro the rights reasonably necessary to:
Personal information will be handled in accordance with Accuro's Privacy Policy and applicable law.
Studios, gyms, fitness businesses, and other organizational customers are responsible for ensuring they have the appropriate authority, permissions, and consents to provide member or user information to Accuro and to use Accuro with their members.
Customers are responsible for their own compliance with applicable privacy, consumer protection, employment, health, and other laws relating to their collection and use of information through the Services.
Accuro and its licensors retain all right, title, and interest in and to the Services and associated intellectual property, including:
Except for the limited right to use the Services under these Terms, no ownership rights are transferred to you.
Accuro works to maintain reliable access to its Services but does not guarantee uninterrupted or error-free availability.
Services may temporarily become unavailable because of:
Where practical, Accuro will attempt to minimize disruptions.
Accuro may suspend or terminate access to the Services if:
Termination does not relieve you of valid outstanding payment obligations.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
ACCURO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, UNINTERRUPTED AVAILABILITY, AND ERROR-FREE OPERATION.
Accuro does not guarantee specific fitness, engagement, retention, revenue, membership, business, or financial results from use of the Services.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ACCURO AND NCI TECHNOLOGY, INC. SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING:
To the fullest extent permitted by applicable law, Accuro's aggregate liability arising out of or relating to the Services or these Terms will not exceed the subscription fees paid to Accuro by the applicable customer during the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not permit certain limitations or exclusions of liability, so portions of this section may not apply to you.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless NCI Technology, Inc. d/b/a Accuro and its officers, directors, employees, affiliates, agents, contractors, and licensors from claims, liabilities, damages, losses, and reasonable costs or expenses arising out of or relating to:
Accuro may modify, update, improve, replace, or discontinue features or portions of the Services as our technology and products evolve.
Where reasonably practical, we will attempt to provide notice of changes that materially affect customer use of the Services.
Accuro may update these Terms periodically to reflect changes to our Services, business practices, technology, or legal obligations.
When these Terms are updated, the “Last Updated” date at the top of this page will be revised.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services following the effective date of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict-of-law principles.
Unless applicable law requires otherwise, any legal action arising out of or relating to these Terms or the Services shall be brought in the appropriate state or federal courts located in Illinois, and the parties consent to the jurisdiction of those courts.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
Accuro's failure to enforce any provision of these Terms does not constitute a waiver of that provision or Accuro's right to enforce it in the future.
You may not assign or transfer your rights or obligations under these Terms without Accuro's prior written consent.
Accuro may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar business transaction, subject to applicable law.
These Terms, together with Accuro's Privacy Policy, applicable order forms, subscription agreements, and other written agreements expressly incorporated into these Terms, constitute the agreement between you and Accuro concerning the Services.
If a separately executed written agreement between Accuro and a customer expressly conflicts with these Terms, the terms of the separately executed agreement will control with respect to that conflict.
Questions concerning these Terms, billing, cancellations, account holds, or Hardware returns may be directed to:
Accuro
NCI Technology, Inc.
Email: support@accurofit.com
Website: www.accurofit.com
Cancellation and account hold requests must be submitted in writing as described in these Terms.