Does Your Fitness Business Need A Customer Experience Audit?
“If you are not taking care of your customers, your competitor will.” Today’s fitness business members have more options than ever before when it comes to choosing a gym. So what makes them choose -- and stay with -- yours? It all comes down to the customer experience. Which begs the question: Is your fitness business delivering the customer experience you want it to? If not, your member recruitment and retention goals may be at risk. Read more
